Job Vacancies

Accessible IT Support Trainer
Salary: £16,000 – £17,000k per annum pro-rata (depending on experience)
Hours: Part time – 17.5 hours per week, (flexible days – onsite and home visits) fixed term contract 2.5 years
Benefits: Government pension scheme, flexible working hours, onsite parking, holiday entitlement 25 days pro rata.

We are looking for an enthusiastic person to join our friendly team based in Colliers Wood. The post will involve working with people with sensory loss in Merton community. You must have excellent communication and people skills along with previous experience using Accessible software.

We can offer you a challenging, developing and rewarding environment, and a competitive salary depending on experience.

This post is subject to an Enhanced Disclosure and Barring Service check.

MertonVision, is committed to being an inclusive employer and welcome applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Job Description

Accessible IT Support Trainer

Job Purpose

To provide IT training and advice and guidance to visually impaired people in their homes or at the Guardian Centre.

To advise and train visually impaired people in the use of specialist accessible software and specialist features of mainstream technology.

To manage, develop and deliver the Train the trainer scheme to volunteers. Maintaining sufficient volunteers to meet the increased Digital Demand.

Duties and responsibilities

To assess and train blind and partially sighted people in the use of accessibility software and technology.
To provide general IT training with the aim of assisting members to achieve personal goals (e.g. enable access to smart phones and tablets and the use of email to keep in touch with relatives or do online shopping)
To manage and train volunteers in accessible technology (Train the Trainer) enabling them to provide assistive support to clients.
To maintain an up-to-date knowledge of specialist access software and standard accessibility features.
Providing demonstrations of the equipment in the Community such as Libraries, Community Centers, Voluntary organisations and Local Authority Bases.
Demonstrate and facilitate access to Alexa to increase daily living independence and reduce isolation.
To provide general IT support to staff and maintain company website.
To support colleagues and members with demonstrating equipment (e.g. at Awareness presentation events).
To maintain an up-to-date knowledge of the functions and capabilities of the full range of IT devices (e.g. smartphones, tablets, laptops and PCs)

Person Specification

Skills

Essential:

Proven experience of working effectively in an Information focused role.
Confident and proficient with I.T. packages including Excel, Word, PowerPoint, Access, Outlook and the Internet.
Experience of using accessible software, i.e Jaws, Windows Magnifier, NVDA.
Ability to undertake and prepare effective management and monitoring reports with minimal supervision.
Excellent interpersonal, communication and organisational skills.
Active interest and current knowledge of the issues affecting people who are blind or partially sighted.
Quick learner with ability to respond to changes positively and swiftly and an understanding of new information technology and systems.
Team player who is able to work using own initiative and highly adaptable to surrounding events outside of remit.
Ability to work efficiently and effectively under pressure whilst maintaining a professional and friendly approach.
People skills which encompass empathy, ability to listen, willingness to learn, adaptability and commitment

Desirable:

Flexible, committed, enthusiastic and energetic with a proactive attitude to problem solving.
Experience of giving information/advice to the general public and service users.
Experience of sight loss either through personal experience or that of a family member or close friend.

Special requirements

The postholder will be expected to work flexible hours according to the needs of the service. There may be occasions if necessary for some evening/weekends.
The post involves a good knowledge of the borough and the ability to travel around the borough independently.
This post is subject to an enhanced CRB check.

Please send your CV and cover letter info@mertonvision.org.uk

If you have any queries, please contact 0208 540 5446.

*Full job description on our website: www.mertonvision.org.uk

Closing date for applications: Friday 30^th January 2026 at midday.
Interview Date: w/c 2^nd February 2026. Provisional Wednesday 4^th February 2026.